Remember I-C-U (“I see you”)
- Identify the signs of distress
- Connect with the person experiencing distress
- Understand the way forward together
IDENTIFY Signs of Distress
If someone is crisis (is an immediate danger to themselves or others), get them connected to a crisis resource immediately .
There can be many signs that someone may be in distress:
- Sudden decline in quality of work and grades
- Repeated absences
- Not turning in assignments
- Sleep problems/fatigue
- Change in appetite or weight
- Headaches/stomach problems
- Self-disclosure of personal distress that could include family problems, financial difficulties, depression, grief, or thoughts of suicide
- Excessive tearfulness, panic reactions, irritability, or unusual apathy
- Expressions of concern about the student by his/her/their peers
- Feeling out of control
- Mood swings
- Irritability or agitation
Extreme worry, fear, or anxiety
In addition to identifying the signs of distress, you also want to identify the level of distress.
CONNECT with the Person Experiencing Distress
Start a conversation with them. You could use phrases like:
- “I’ve been noticing _____. What’s been going on?”
- “How have you been feeling?”
- “You haven’t seemed like yourself lately. What’s up?
- Truly listen to the student and be present with them
- Show that you care by expressing empathy
UNDERSTAND the Way Forward Together
- Help them develop a plan for the next action
- Focus on the most pressing concern
- Connect the student to a resource. You may want to walk with them to the resource or call the resource together if they don’t feel comfortable on their own.
- Follow-up with them after to see if they followed through on the referral
A counselor is available to consult about students, provide referrals to campus departments, and follow-up as appropriate. If immediate attention is needed, call Campus Safety (801-240-2771).
If you have concern for a student or wish to report misconduct, the Dean of Students is also happy to take your report and will respond appropriately.