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Technical Support Engineer

Associate Degree, Certificate
students troubleshooting server set up
Translate your passion for problem-solving into a career you can be proud of.
The digital world needs to stay connected and glitch-free. If you're passionate about technology and have a knack for problem-solving, this might just be the place for you.

Technical support is a key component of every business in today’s tech-centric market. With a certificate in Technical Support, you’ll have a broad range of hands-on skills to break into the IT industry and get work right away. These include troubleshooting, desktop configuration, corporate network design, and an understanding of the security systems necessary to protect servers and networks. A curious mindset and attention to detail will set you apart from other professionals. Start your journey to a successful career here.

Job Outlook

  • Market Snapshot:

    Technical support engineer job openings in the U.S. as of January 2024.

  • $59.6K

    Median annual wage for computer network support specialists as of May 2022.

  • 66.5K

    Job openings for computer network support specialists anticipated on average each year through 2032.

  • 96K

    Computer Network Support jobs available in the US as of January 2024.

    (Zip Recruiter)
Program Overview

A certificate in technical support engineering prepares you for continued education by building a strong foundation in the IT field. Combined with general education courses, your certificate creates an associate's degree that is completely transferable. This comprehensive program integrates classroom learning with practical experiences, ensuring you're well-prepared to tackle tech challenges head-on. As a technical support engineer, you'll also be prepared to deepen your studies in network and system administration, system engineering, project management, and much more.

View Catalog

Technical Support Engineering is available as a certificate and as an associate of science degree program.

Computer Support Specialist

Computer support specialists, commonly known as help-desk technicians, are adept problem-solvers offering technical assistance to non-IT users. As a computer support specialist, your support extends across diverse industries, adapting to specific needs. Some specialists are employed by major software companies or service firms, guiding business clients through the utilization of industry-specific programs, like electronic health records in healthcare settings. Alternatively, technicians in call centers provide step-by-step assistance to customers, addressing issues ranging from re-establishing internet connections to troubleshooting household IT products such as Wi-Fi routers. Their expertise ensures a great technology experience for users across various domains. Average salary in the US as of May 2022: $59,660. ( BLS )

Computer Programmer

As a computer programmer, you will be the wizard of coding, turning intricate designs into functional software. Proficient in languages like Java or Python, they breathe life into applications. Picture yourself decoding complex algorithms and ensuring applications run smoothly. If you are fueled by a passion for logic and creativity, this is your realm. Average salary in the US as of May 2022: $97,800. ( BLS )

Network and Computer Systems Administrators

As a network administrator, you'll play a pivotal role in ensuring the functionality of companies' information technology infrastructure. Your responsibilities encompass the installation, configuration, and maintenance of local area networks (LANs), wide area networks (WANs), data communication networks, as well as other critical components like operating systems and servers. In this dynamic field, you'll be at the forefront of optimizing network performance, troubleshooting issues, and implementing robust solutions to keep organizations connected and technologically sound. Average salary in the US as of May 2022: $90,520. ( BLS )

From mastering hardware diagnostics to understanding software intricacies, at Ensign College, you'll navigate through real-world scenarios. This comprehensive program integrates classroom learning with practical experiences from day one, ensuring you're well-prepared to tackle tech challenges head-on.

Upon completion of the certificate, you'll be able to:

  • Install a Windows desktop environment and configure key desktop settings
  • Identify and describe the function of key hardware in a desktop or laptop computer
  • Design and configure a basic corporate network, identifying the key hardware and infrastructure devices needed to connect systems together
  • Install a Windows Server environment and configure key security settings
  • Troubleshoot basic networking and system configuration problems

    See Full Course List

You’ll also leave here with the skills to communicate effectively, articulate your career preparation confidently, and collaborate with others meaningfully. And in all things, we’ll help you work toward becoming a capable and trusted disciple of Jesus Christ. So whatever you do, you’ll be prepared to be the best you possible.

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